Expert & Player Ratings 2025
Communication is quite free and does not always fit into formal standards. However, we have not encountered abusive comments, but rather irony that sometimes helps to ease the atmosphere. Other complaints we found in the forums (which we mentioned in the section about payments) include dissatisfaction caused by the low payout rate. Namely, he showed records of game statistics and tried to explain what went wrong. Not all players agreed with the casino’s opinion, but many found these explanations to be fair. It is obvious that such situations are very difficult to deal with ジョイカジノ, but we can not leave without attention to the attempt of JoyCasino staff to solve the problem.
The player from Japan had made a deposit that had not yet been reflected on the casino site and was currently under review. Despite submitting a screenshot of the transfer and waiting for a response, he had not received any communication via email. The player from Japan had submitted a withdrawal request less than two weeks before contacting us.
Despite the accumulation of content, the site is easy to navigate and the game itself leaves a positive impression. The site is available in 14 languages – Arabic, Bulgarian, Czech, English, Finnish, German, Italian, Japanese, Norwegian, Polish, Portuguese, Romanian, Spanish and Swedish. In most cases, there is no communication barrier, but sometimes it is worth using an online translator. The online casino offers deposit bonuses, periodic promotions and loyalty point collection system. If we talk about the types of games, then there are no complaints about the joycasino.
The player from Japan is experiencing difficulties withdrawing his funds. The casino stated that the player’s account had been blocked due to being registered using details different from those of the player. The player was asked to provide the documents that they had submitted to the casino to us, but there was no further response from them. Despite wagering around a significant amount, her balance was reset to $0, and she received only a minimal compensation, which she deemed unfair. The player reached an agreement with the casino outside of the complaint thread. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Joy Casino.
The JoyCasino bonus code is NEWBONUS – redeem this code on the registration page to qualify for 20 free spins on Book of Dead slot. The company is not responsible for fraudulent actions taken with your account as a result of unintentional or intentional transfer of personal data to third parties. In this case, it is your responsibility to notify the casino of what happened, but don’t expect a refund. Without that, you won’t get any compensation (well, unless the casino finds the culprit). The value of the voucher depends on the deposit made during the week. If you deposited between $1,000 and $5,000 for 7 days, the value of each voucher will be $1,000.
The welcome bonus has a wagering requirement of 25x for deposits of $/£/€20 up to $/£/€499. If you deposit $/£/€500 or more, there is a 30x wagering requirement. You will then receive 200 free spins at a rate of 20 spins per day. The bonus amount will be placed into your bonus balance and kept separate from your real money balance. When you make a bet, the funds will be removed from your real money balance. If your real money balance becomes depleted, funds will begin coming out of your bonus balance.
In addition to a generous multi-deposit welcome bonus, we regularly update Joycasino promotions and offer a wide range of promo codes. A nice addition is free spins without a deposit along with exclusive bonuses and slot tournaments for maximum fun. Players using TelegramWallet can enjoy an extra 15% bonus on their deposits. This special promotion enhances your gaming experience while allowing easy and secure crypto transactions.